Frequently Asked Questions (FAQ)

Welcome to the FAQ section of all-inclusive-majorca.com. Below you’ll find answers to the most common questions about booking, payment, cancellations, and support. If you don’t find what you’re looking for, feel free to contact our support team.

1. Who is behind all-inclusive-majorca.com?

all-inclusive-majorca.com is part of the HotelConnect24.com portal network and is operated by Bigmedia24 Dynamics Ltd., a company registered in Ireland. We work with trusted hotel and travel partners to bring you handpicked, high-quality accommodation options in Mallorca.

2. How do I make a booking?

Simply use our search function to find your desired hotel or apartment. Select your dates and preferences, and click “Book Now” to complete your reservation directly with the provider or their integrated booking engine.

3. Is my booking confirmed instantly?

Yes, in most cases you will receive an instant confirmation email from the provider. Please check your inbox and spam folder. If you don’t receive a confirmation within 1 hour, contact the provider directly or reach out to us for assistance.

4. Who do I contact if something goes wrong with my booking?

Since bookings are made directly with our listed partners, the hotel or service provider is your primary point of contact for all questions about reservations, changes, or complaints. However, we’re happy to assist in case of unresolved issues—just email us at support@bigmedia24.com.

5. Can I cancel or modify my booking?

As a general rule, bookings made through all-inclusive-majorca.com should be considered non-refundable and non-cancellable, unless the individual service provider explicitly states otherwise in writing.

All cancellation and modification terms are defined solely by the respective provider (e.g. hotel, apartment, or travel service). We strongly advise you to read the provider’s cancellation policy carefully before completing your booking. This information is typically found on the offer page or in your booking confirmation.

Because all bookings are direct contracts between you and the service provider, Bigmedia24 Dynamics Ltd. / all-inclusive-majorca.com cannot be held liable for any inability to attend or use the booked service—regardless of the reason (e.g. illness, personal circumstances, or travel issues).

👉 Important Note:
We strongly recommend that you purchase travel cancellation insurance to protect yourself against unforeseen events. Many insurance providers offer flexible coverage, including illness or cancellation for any reason.

💡 Travel Insurance Tip
Many credit card providers already include built-in travel cancellation insurance—sometimes without extra cost.
We recommend checking with your card issuer before booking.
If your card doesn’t offer coverage, we’re happy to recommend a trusted insurance partner:
👉 View our travel insurance partner here

6. How do I pay for my stay?

Payments are handled directly by the hotel or service provider. We do not charge your credit card or collect payments ourselves. Secure payment methods such as credit card or PayPal are usually offered during the booking process.

7. Are there any service fees?

No. Booking through all-inclusive-majorca.com is completely free of charge. You only pay the amount shown by the provider—there are no hidden costs or booking fees from our side.

8. How do you select the hotels and apartments listed?

We work only with verified partners and personally review all listings before they go live. Our goal is to offer accommodations that meet our standards for quality, value, and guest experience.

9. Can I list my hotel or holiday property on this website?

Yes! If you operate a high-quality hotel, apartment, or resort in Mallorca, we’d love to hear from you. Visit www.hotelconnect24.com or contact us at partner@hotelconnect24.com to learn more.

10. Is my personal data safe on this website?

Absolutely. We comply with the General Data Protection Regulation (GDPR) under Irish law. You can learn more by visiting our Privacy Policy and Cookie Policy.

Still have questions?
Write us at support@bigmedia24.com – we’re happy to help.